Skip to content

After Sales Procedures

Activating and accessing your warranty coverage requires both Auburn Homes and yourself to follow the guidelines established by The Tarion Warranty Corporation in collaboration with professionals from the Ontario home building industry.

On or before your occupancy or closing date, you will be provided with a Homeowner Information Package that contains instructions on how to activate and access your warranty.

Auburn Homes will register your home for you, and will obtain the necessary legal documents needed to activate and protect your coverage. We will provide you with a copy of the Homeowner Information.

We will conduct a pre-delivery inspection (or PDI) with you on or before your date of possession, using an approved PDI form to record the condition of your home at occupancy. We will also administer the Certificate of Completion and Possession and submit it to Tarion on your behalf, establishing the beginning of your warranty period.

Auburn Homes is committed to providing first rate customer service in an efficient and timely manner. Should you wish to speak to a customer service representative at Auburn Homes, we will be glad to answer your questions.


Your home is a long term investment for you and your satisfaction is a long term investment for us.

Building a home requires hundreds of people to assemble thousands of parts over several months. Our goal is to complete the construction of your home without deficiencies, but minor defects can and will occur. Rest assured you will have opportunities to report any items that may require adjusting and our experienced and friendly team of technicians will address all warrantable items as quickly as possible.

Pre-delivery Inspection (PDI)

Prior to occupancy or closing, you will be invited to join an Auburn Homes representative at your home for a pre-delivery inspection, or PDI. The purpose of this meeting is to provide you with orientation on the features and equipment of your new home, as well as give you an opportunity to inspect the home for defects. Attending your PDI and carefully recording the condition of your new home is the first step in activating your warranty coverage. The notes you take that day are a factual account of the condition of your home and can be referenced in future warranty claims.

The PDI takes about an hour or two and should be attended by all the legal purchasers. It is not appropriate to bring children to this meeting as your undivided attention will be required. If you intend to send a designate to conduct the PDI in your place, you must notify Auburn Homes in writing, permitting your designate to sign the legal documents on your behalf. Appropriate clothing and footwear should be worn to the PDI meeting, as you may be required to inspect your homes exterior in all types of weather.

During your PDI, any deficiencies or incomplete items will be recorded on a PDI form. You and your Auburn Homes representative will be required to sign the form to acknowledge and agree on the condition of the home at the time of occupancy. This form will be submitted to Tarion on your behalf, and will serve as a checklist of items to be completed prior to occupancy or closing. Special exceptions may apply for seasonal items such as sod or driveways. Details of these exceptions can be found in the Tarion Performance Guidelines.

Auburn Homes’ communities are thoughtfully designed for many different lifestyles.