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Warranty

Your home is a long term investment for you and your satisfaction is a long term investment for us

Building a home requires numerous people assembling thousands of parts over several months. Our goal is to complete the construction of your home without deficiencies, but minor defects can and will occur. Rest assured you will have opportunities to report any items that may require adjustment by our experienced and friendly team of technicians. All warrantable items will be addressed as quickly as possible.

Prior to occupancy or closing, you will be invited to join an Auburn Homes representative at your home for a pre-delivery inspection, or PDI. The purpose of this meeting is to provide you with orientation on the features and equipment of your new home, as well as give you an opportunity to inspect the home for defects. Attending your PDI and carefully recording the condition of your new home is the first step in activating your warranty coverage. The notes you take that day are a factual account of the condition of your home and can be referenced in future warranty claims.

The PDI takes about an hour or two and should be attended by all the legal purchasers. It is not appropriate to bring children to this meeting as your undivided attention will be required. If you intend to send a designate to conduct the PDI in your place, you must notify Auburn Homes in writing, permitting your designate to sign the legal documents on your behalf. Appropriate clothing and footwear should be worn to the PDI meeting, as you may be required to inspect your homes exterior in all types of weather.

During your PDI, any deficiencies or incomplete items will be recorded on a PDI form. You and your Auburn Homes representative will be required to sign the form to acknowledge and agree on the condition of the home at the time of occupancy. This form will be submitted to Tarion on your behalf, and will serve as a checklist of items to be completed prior to occupancy or closing. Special exceptions may apply for seasonal items such as sod or driveways. Details of these exceptions can be found in the Tarion Performance Guidelines.

Moving day is coming and boxes are packed! With all the excitement of moving, don’t forget to familiarize yourself with the numerous features and benefits of your new home. New homes are constructed better than ever before and include many pieces of specialized equipment. Be sure to take a few minutes to read all the operating manuals you received at your pre-delivery inspection.
Be sure to notify people of your change of address and phone number and have your government issued identification updated. If you have children, be sure to investigate their new school and have them enrolled before you move. Try keeping a diary during your move to record important names, phone numbers and appointment dates.
The following checklist has been designed to help you work through your notifications:

  • Hydro company / water service
  • Gas company
  • Home phone company
  • Cell phone company
  • Internet provider
  • Water heater rental company
  • Bank
  • Credit card companies
  • Financial planning services
  • Home insurance (don’t forget to update your policy!)
  • Auto insurance company
  • Life insurance company
  • Auto club
  • Car dealership
  • Pension and benefit providers
  • Your employer
  • Canada revenue agency
  • Doctor
  • Dentist
  • Optician
  • Other Consulting medical professionals
  • Magazine subscriptions
  • Family and friends
  • Daycare provider
  • Sports associations

To protect your warranty plan, you are required to complete and submit your 30-day form to Auburn Homes within the first 30 days of occupancy. Tarion will only accept the form within the statutory time period and will only acknowledge one submission, so be sure it’s complete and that you’ve kept a copy for your own records. Your form can be mailed or faxed, or you can download, complete and submit an interactive PDF form.

You will be contacted by an Auburn Homes representative and arrangements will be made to have one of our technicians visit your home to make any necessary adjustments. Damage caused to your home during moving or after occupancy is not covered under warranty.

To protect your warranty plan, you are required to complete and submit your 1-year form to Auburn Homes within the first year of occupancy. Tarion will only accept the form within the statutory time period and will only acknowledge one submission, so be sure it’s complete and that you’ve kept a copy for your own records. Your form can be mailed or faxed, or you can download, complete and submit an interactive PDF form.

It is perfectly normal for some settlement and drying of construction materials to occur within the first year. This may result in warranted and non-warranted effects. You will be contacted by an Auburn Homes representative and arrangements will be made to have one of our technicians visit your home to make any necessary adjustments. Refer to the Construction Guidelines for details on items covered under warranty.

Like with the other forms, your form can be mailed or faxed, or you can download, complete and submit an interactive PDF form.

The scope of the two-year warranty coverage is significantly different from the one-year coverage, so be sure to refer to the Construction Guidelines for details before submitting your form.

The Construction Performance Guidelines is a handy reference guide intended to help builders and homeowners understand which work and material defects are covered under the statutory warranty.

The Guidelines address over 240 possible conditions and provide objective criteria that set out the minimum performance required in the construction of new homes in Ontario. They were prepared with assistance from technical experts at the Ontario Government, as well as independent engineering experts and various industry associations across the Province.

Access the Construction Performance Guidelines on line by visiting Tarion’s New Home Builders Construction Performance Guidelines.

Every new Auburn home is protected with warranty coverage from Auburn Homes which is guaranteed by the Tarion Warranty Corporation. Tarion is a private corporation established in 1976 to protect the rights of new home buyers and regulate new home builders and is now considered one of the most comprehensive new home warranty programs in North America. Auburn Homes has been a registered builder since 1997.

In addition to new home warranty coverage, Tarion also helps to educate home buyers on topics from purchasing a new home to maintaining it. They offer on-line publications for home buyers and home builders as well as host public seminars and industry workshops. When needed, Tarion can assist to settle disputes about what is covered under the new home warranty and will ensure homeowners follow the statutory warranty process to request their assistance.

Visit the Tarion Warranty Corporaton website.

Auburn Homes’ communities are thoughtfully designed for many different lifestyles.