After Sales Procedures
Activating and accessing your warranty coverage requires both Auburn Homes and you to follow the guidelines established by The Tarion Warranty Corporation in collaboration with professionals from the Ontario home building industry.
On or before your occupancy or closing date, you will be provided with a Homeowner Information Package that contains instructions on how to activate and access your warranty.
Auburn Homes will register your home for you, and will obtain the necessary legal documents needed to activate and protect your coverage. We will provide you with a copy of the Homeowner Information Package and ask that you acknowledge receiving it.
We will conduct a pre-delivery inspection (or PDI) with you on or before your date of possession, and we will use an approved PDI form to record the condition of your home at occupancy. We will also administer the Certificate of Completion and Possession, and submit it to Tarion on your behalf, establishing the beginning of your warranty period.
Auburn Homes is committed to providing first rate customer service in an efficient and timely manner. Should you wish to speak to a customer service representative at Auburn Homes, we will be glad to answer your questions.
